Frequently Asked Questions
Everything you need to know about your next timeless investment.
Are all watches on your site 100% authentic?
Yes, every timepiece in our collection undergoes a rigorous multi-point inspection by our certified master watchmakers to guarantee 100% authenticity and mechanical integrity.
What kind of warranty do you provide?
We provide a comprehensive 24-month limited warranty on all luxury watches, covering internal movement defects and ensuring your investment is protected.
How do you handle shipping for high-value items?
All orders are shipped via premium couriers with full insurance and require a signature upon delivery. Your watch will arrive in a secure, discreetly labeled package.
What is your return policy for luxury timepieces?
We offer a 14-day return period for a full refund, provided the watch is returned in its original, unworn condition with all security tags, boxes, and documentation intact.
Do the watches come with original boxes and papers?
The majority of our watches include the original manufacturer box and papers. Please check the 'Specifications' section on the individual product page for exact details regarding what is included.
Can I have my watch bracelet resized before shipping?
Absolutely. During checkout, you can provide your wrist measurement in the notes section, and our technicians will professionally adjust the bracelet for you free of charge.