Returns & Exchanges

At Luxury Watches, we stand by the exquisite craftsmanship of our timepieces and offer a 30-day window for returns or exchanges on all unworn items in their original packaging. We ensure a seamless process to maintain the premium experience you expect from a world-class horological boutique.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our concierge team with your order number to request a Return Merchandise Authorization (RMA) and a prepaid insured shipping label.

• 2.
  Secure Packaging

  Place the watch in its original presentation box, ensuring all warranty cards, manuals, and protective films are included to qualify for a full refund.

• 3.
  Insured Shipping

  Affix the provided high-value shipping label to your package and drop it off at an authorized carrier location where a signature and tracking scan are required.

• 4.
  Quality Inspection & Refund

  Once received, our master watchmakers will inspect the timepiece for authenticity and condition before processing your refund to the original payment method within 5 business days.